Refund and Returns Policy
At TripMonks, we understand that plans can change. Our refund policy is designed to be fair and straightforward, ensuring you have a clear understanding of the charges and timelines involved in case of cancellations.
Timeline for Cancellations and Charges
From Booking Date up to 30 Days Before Departure:
- Cancellation Charges: Booking amount + Visa charges + Cruise amount (if applicable)
From 30 Days to 20 Days Before Departure:
- Cancellation Charges: 50% of the total tour cost
19 Days or Less Before Departure:
- Cancellation Charges: 100% of the total tour cost
Refund Processing
Refunds will be processed within 10-15 working days from the date of your cancellation request. Please note that refunds are subject to the above cancellation charges and will be credited to the original method of payment.
How to Request a Refund
To request a refund, please contact our customer service team via:
- Email: sales@tripmonks.com
- Phone: +91-9717435998
Please provide your booking reference number and the reason for cancellation. Our team will guide you through the process and ensure your request is handled promptly.
Important Notes
- The booking amount includes any deposits made at the time of booking.
- Visa charges and cruise amounts (if applicable) are non-refundable.
- Cancellation requests must be made in writing via email.
- The refund policy applies to the total cost of the tour, including any add-ons or special services purchased.
We appreciate your understanding and cooperation. Thank you for choosing TripMonks, and we hope to assist you with your travel plans again in the future.
